When Strangers Become Neighbors
By Amy Herman, Reception and Placement Director
Recently, a family of seven refugees from Eritrea arrived at Kansas City International Airport, marking the beginning of their new life in the United States. The journey had been long and difficult, with delays and detentions causing added stress. But what unfolded at the airport that day was nothing short of extraordinary—a reminder of the power of community, kindness, and shared experiences. As we greeted the family at the gate, we began the long walk to the baggage claim area. Their faces were a mix of excitement and uncertainty, understandably so after a journey that spanned weeks. But just as we were walking through the terminal, a woman who worked at the airport approached us. She began speaking in Tigrinya, the same language spoken by the family. It was immediately clear that this was not a mere coincidence.
The woman, who had arrived as a refugee herself 14 years ago, quickly formed a connection with the family. As she spoke with them, we learned that her own arrival to Kansas City had mirrored the family’s journey—full of challenges but also opportunities for growth and hope. She understood the weight of the moment in a way that only someone who had been through it could. The family had encountered a setback: their luggage had arrived two days earlier, but due to delays in Washington, D.C., they had not been able to retrieve it. The woman took charge, helping them navigate the airport’s systems and getting the luggage sorted out. Her familiarity with the process and her calm presence helped alleviate much of the family’s stress.
But what truly stood out was her offer of support beyond the airport. She told the family she would be happy to visit them the following day, to offer guidance on adjusting to life in Kansas City, and to answer any questions they might have. She shared that she had once been in their shoes and that Kansas City had become home for her. Her message was simple: "You are not alone."
“This act of kindness exemplified the heart of our community and the spirit of Kansas City.”
This act of kindness exemplified the heart of our community and the spirit of Kansas City. It's one thing to provide resources and services to refugees; it’s another to offer genuine, personal support from someone who truly understands their experience. This woman didn’t just act as an interpreter or a guide—she became a bridge, offering the family a lifeline to their new life in a foreign land. She was truly loving her neighbor as herself (Galatians 5:14)
As we walked out of the airport, the family seemed more at ease, comforted not only by the practical help they had received but by the warmth of a fellow refugee who had already walked the same path. Their journey is just beginning, and there will be many challenges ahead. But with a community of people like this woman—who understands, who cares, and who offers a helping hand—the family can move forward with the knowledge that they have not only a new home but a new circle of support. She has already connected with the family several times and they have become fast friends.
It’s moments like these that remind us all of the importance of kindness, empathy, and the power of shared human experiences. It is our hope that we can continue to build a community where every refugee, no matter where they come from, finds a welcoming home and a supportive network of people ready to help them succeed.
We are so grateful for how you love your neighbors!
Thank you for your recent outpouring of generosity of $80,000 to provide essential services for the 22 refugee families in the process of resettlement and the compensation and severance for our initial resettlement team.
Help us continue to move forward to love our neighbors in 2025!
